Last Updated: January 10, 2025
1. Introduction
Webtune Technologies ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all users of our WiFi hotspot management system, network infrastructure services, and related products ("Services").
2. Information We Collect
2.1 Information You Provide
When you register for our Services, we collect:
- Account Information: Name, business name, email address, phone number, physical address
- Payment Information: Mobile money numbers, transaction IDs, payment history
- Business Information: Business registration details, tax information (if applicable)
- Communication Data: Messages, support tickets, feedback you send us
2.2 Information Automatically Collected
When you use our Services, we automatically collect:
- Usage Data: Login times, features used, system interactions, dashboard activity
- Device Information: IP address, browser type, device type, operating system
- Network Data: Router information, connected devices, bandwidth usage
- Performance Data: System uptime, error logs, performance metrics
2.3 End User Data (Your Customers)
Through your use of our Services, we may process data about your end users:
- Connection times and durations
- Bandwidth usage and traffic patterns
- Payment information for hotspot purchases
- Device MAC addresses and connection history
Important: You are responsible for obtaining proper consent from your end users and complying with applicable data protection laws.
3. How We Use Your Information
We use your information to:
3.1 Provide Services
- Set up and configure your hotspot system
- Process mobile money payments
- Generate vouchers and manage user accounts
- Monitor system performance and uptime
- Provide technical support
3.2 Improve Services
- Analyze usage patterns to enhance features
- Identify and fix technical issues
- Develop new products and services
- Optimize system performance
3.3 Communicate with You
- Send service updates and notifications
- Respond to support requests
- Send important system alerts
- Share product updates (with your consent)
3.4 Business Operations
- Process payments and manage billing
- Prevent fraud and ensure security
- Comply with legal obligations
- Enforce our Terms of Service
4. Data Sharing and Disclosure
We do not sell your personal data. We share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third parties who help us deliver our Services:
- Payment Processors: MTN Mobile Money, Airtel Money for payment processing
- SMS Providers: For sending notifications and alerts
- Cloud Hosting: For secure data storage and system hosting
- Analytics Tools: For system monitoring and improvement
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or security threats
4.3 Business Transfers
If Webtune Technologies is involved in a merger, acquisition, or sale, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: Data transmission over HTTPS/TLS
- Access Controls: Role-based access and authentication
- Secure Storage: Encrypted databases and secure servers
- Regular Backups: Automated daily backups
- Monitoring: 24/7 system monitoring and threat detection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as necessary to provide our Services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Data retained for up to 12 months after closure for legal and operational purposes
- Transaction Records: Financial records retained for 7 years (tax compliance)
- Anonymous Data: Aggregated, anonymized data may be retained indefinitely for analytics
7. Your Rights and Choices
You have the following rights regarding your personal data:
7.1 Access and Portability
You can request a copy of your personal data in a commonly used format.
7.2 Correction
You can update or correct your account information at any time through your dashboard or by contacting us.
7.3 Deletion
You can request deletion of your account and personal data. Note that some data may be retained for legal compliance.
7.4 Objection and Restriction
You can object to certain data processing activities or request restriction of processing in specific circumstances.
7.5 Withdraw Consent
Where we rely on your consent, you can withdraw it at any time by contacting us.
To exercise these rights, contact us at info@webtune.ug
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze how you use our Services
- Improve system performance
You can control cookies through your browser settings. Disabling cookies may affect functionality.
9. International Data Transfers
Your data may be transferred to and processed in countries outside of Uganda and Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
11. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email to your registered address
- Notification in your dashboard
- Update to the "Last Updated" date above
Continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: info@webtune.ug
- WhatsApp (Uganda): +256 706 314 563, +256 757 603 079
- WhatsApp (Nigeria): +234 816 138 7328
- Telegram: @bashirGb1, @TempMahad
- Address: Kampala, Uganda
14. Compliance
We are committed to complying with:
- Uganda Data Protection and Privacy Act, 2019
- Nigeria Data Protection Regulation (NDPR), 2019
- Other applicable data protection laws where we operate